Join our #tech-support channel in the official Fortytwo Discord server to join the discussion on all issue-related topics.

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Reporting Your Issues

  1. Fortytwo app users can submit a bug report directly through the app.
  2. CLI app users can submit a bug report through the #bug-report channel on the Fortytwo Discord server.
All users are welcome to send their reports in the #bug-report channel or join the discussion in the #tech-support channel on the official Fortytwo Discord server.

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Reporting via Fortytwo App

Fortytwo app is the optimal way to submit a bug report. It is easier to use and will provide us with all the necessary information to solve your issue quickly.
Only report your issues via the Fortytwo App if you actually operate your node with it. Otherwise we will not get any relevant information on how your node was operated and what was causing an issue.
When submitting a bug report, the system appends log files for our team to isolate and fix your issues quicker. The following data is gathered when you submit a bug report:
  • App log — helps us determine if the issue stems from the app functioning incorrectly.
  • Capsule log — the capsule launches models on your node. This log helps us see if the issue is related to launching models, your system configuration or a particular model.
  • Protocol log - this is the log of your interactions with the network. This log helps us understand if your issue is rooted in your node’s interaction with the whole of the Fortytwo network.
We receive only the latest and most critical data logged by the Fortytwo app. Only the last 2000 lines of each log are submitted.

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Finding Log Files for Manual Report

Paths where your logs are stored:
Fortytwo app:
Zsh
    ~/Fortytwo/FortytwoNode/storage/debug
CLI app:
Zsh
    ~/Fortytwo/FortytwoNode/debug

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Related FAQ Entries

Where is my node installed?